Outsourcing Training for Work in Critical Environments
When managing a high-containment facility, such as a BSL-3 lab, safety is paramount. Training staff to handle biological hazards properly and operate within stringent protocols can literally be a matter of life and death. A critical question many organizations face is whether to develop training programs in-house or outsource this training to a specialized provider. We’ll explore barriers to in-house development and delivery of quality training and why outsourcing your training for high-consequence workplaces could be the best option for your organization. What are your barriers to faster learning design and development? A recent survey conducted by the Association for Talent Development (ATD), which has supported instructional developers of employee training programs worldwide for over 80 years, identified eight top barriers to faster learning design and development.[1] The top three barriers are: Adapted from DeFelice, R. 2021. ATD Blog. Rounding out the top eight barriers include lack of availability of Subject Matter Experts (SMEs) or stakeholders at 37%. In our experience, SMEs and stakeholders have many hats they wear, and their time is limited. Often, SMEs are outside of the organization and pose an additional expense to the development of in-house training, initially and annual updates to the curriculum. World BioHazTec uses the Successive Approximation Model (SAM) approach to instructional design. SAM is a three-phase process: Preparation Phase, Iterative Design Phase, and Iterative Development Phase.[2] SMEs and stakeholders are brought in at the initial outlining phase and then only as needed for review. Because this is an iterative process, by the time the final phase is reached, SMEs and stakeholders have agreed to the plans and there should be very few revisions, or scope creep, to the design and plans. This saves time for these busy professionals and reduces costs by managing time and scope. Limited learning infrastructure—such as access to dedicated systems, authoring tools, and networks—accounts for 35% of the barriers. Authoring tools and resources, such as licensed images, add to the expense. Additionally, online self-paced (asynchronous) learning modules require authoring tools to create interactive content with feedback, as well as a learning management system to deliver the modules effectively. The final three barriers are a lack of learning and development skills within the talent development team (25%), lack of accountability (when the talent development team or SMEs do not fulfill responsibilities or meet deadlines) (23%), and insufficient leadership or management support (19%). These barriers indicate that staff are often occupied with other duties, with training development frequently becoming a lower priority. How much extra time does your staff have? Developing in-house training programs takes time—far more than many organizations realize. According to ATD in its most recent survey, creating one hour of new classroom training can take anywhere from 112 to 367 hours to develop.[3] That means developing just a half-day session could consume weeks of work by several employees. Time that could be better spent on other critical functions of your lab. Also, think of the breadth of knowledge and skills required to operate and maintain a high-containment laboratory, both for inside and outside, from construction to cybersecurity, from environmental protection to personal safety. Biosafety professionals not only require training in performing their jobs safely, they are also involved in risk assessments and compliance with applicable regulations daily, and appropriate emergency response. Frequently, the biosafety professional is called upon to participate in the planning, design, and validation of a new biocontainment laboratory or renovation of an existing facility. “Biosafety professionals should have a foundation in all aspects of working in and around a high-containment laboratory and develop skills to ask questions in specific terms and have the confidence to question the answers.” -World BioHazTec Course Development Guide. [Internal Communication] Developing meaningful, high-quality training that addresses all necessary components typically requires more SMEs and stakeholders than a single facility may have available for training development. Outsourcing training development strengthens course quality by bringing together SMEs with various expertise for only the time that is necessary under the management of a proven training development team. Also, the development team can use resources already developed to tailor to the specific needs of your facility and staff, which saves time and resources. If you’re thinking of transitioning your existing training into an online format, the time investment can be even greater. Converting a course into effective web-based training requires expertise in instructional design, an investment in e-learning tools, an understanding of e-learning platforms, and the ability to ensure that virtual training still delivers the same level of engagement and effectiveness as in-person sessions. Just as with any training, online training and learning management systems must be monitored regularly and reports generated to stakeholders. Outsourcing this process to specialists not only saves your team countless hours but also ensures the training is designed by professionals with experience in biosafety, biosecurity, and online learning. A Fresh Perspective and Unbiased Assessment One of the key benefits of outsourcing your BSL-3 training is gaining access to an external team of experts who can offer a fresh perspective. When organizations develop their own training programs, there’s often a risk of becoming too close to the material, potentially missing gaps or risks that an SME might spot, offering a fresh perspective. An external provider can objectively assess your current protocols, highlight potential areas for improvement, and suggest best practices based on up-to-date industry standards. “Things change quickly …, so job responsibilities must evolve. If companies evolve their strategy and expect employees to expand their skill sets, offering a team continuous learning will help prevent them from falling behind.” [2] In high-stakes environments like BSL-3 labs, where even minor oversights can have serious consequences, having an unbiased third-party review can add an additional layer of safety. Expert consultants are experienced in tailoring their training programs to meet both your specific operational needs and strict regulatory requirements, ensuring your staff is fully equipped to handle emergencies and day-to-day challenges. CEUs and Professional Development Incentives Professional development is also a tool for employee retention. “About 80 percent of employees rank professional development and continuous learning as high priorities when job hunting. And 94 percent of employees say if an employer invested more in learning and development, they would stay longer at an organization.” [3] Another significant advantage of outsourcing BSL-3 training is the ability to offer Continuing Education Units (CEUs). If your training provider is accredited, they can award CEUs to participants which can be used to maintain certification with professional organizations. This ensures your team remains compliant with the latest industry developments and ongoing certification requirements. It also provides an added incentive for staff to engage in the training. CEUs enhance the perceived value of the training, as they provide tangible career benefits to employees. By outsourcing, you can integrate this offering into your program without the burden of navigating the lengthy accreditation process yourself. Outsourcing Offers Expertise, Efficiency, and Compliance The decision to outsource BSL-3 training boils down to efficiency and safety. By partnering with an experienced external provider, you’re investing in expert insights, saving substantial time, and ensuring your team has access to accredited, top-tier training. Not only does this free up your internal resources, but it also offers peace of mind knowing your staff is receiving the most current and comprehensive training available. So, should you outsource your BSL-3 training? For most organizations, the answer is a resounding yes. World BioHazTec provides extensive professional development training. Schedule a free consultation to learn more about our customized training offerings. [1] DeFelice, R. 2021. ATD Blog. Retrieved from https://www.td.org/content/atd-blog/how-long-does-it-take-to-develop-training-new-question-new-answers [2] Allen, M. (2012). Leaving ADDIE for SAM – An agile model for developing the best learning experiences. Washington DC: American Society for Training and Development. [3] Based on survey average module length of 23 minutes, the variance was 43 to 141 hours with an average of 67 hours. These results were used to calculate times to develop a one-hour module. [4] Rozensweig, F. 2022. Retrieved from https://www.td.org/atd-blog/shift-from-onboarding-to-everboarding. [5] Rosenzweig, F. 2022. ATD blog. Retrieved from https://www.td.org/content/atd-blog/shift-from-onboarding-to-everboarding
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